Responsible Gaming at zk44 — Play Safe, Stay in Control

1. Our Commitment to Responsible Gaming

zk44 believes that gambling should be a form of entertainment — not a source of financial stress, emotional harm, or personal crisis. As Bangladesh's premier online casino and sports betting platform, we recognise that a small proportion of players may develop unhealthy relationships with gambling, and we take that reality seriously.

Our responsible gaming programme is built around three principles: prevention, awareness, and intervention. Prevention means giving you the tools to set limits before problems arise. Awareness means providing clear information about the risks of gambling so that every player makes informed choices. Intervention means acting quickly and compassionately when a player signals that they need help — whether that signal is explicit or implied by account behaviour.

Every feature described on this page is available to all registered players free of charge and without any penalty to their account standing. Using responsible gaming tools is a sign of good judgement — not a reason to be treated differently as a player.

2. Age Restriction — 18+ Only

zk44 strictly prohibits access to its platform by anyone under the age of 18. This is a non-negotiable requirement that applies to all players across Bangladesh and all other jurisdictions we serve. Gambling by minors is harmful, illegal, and contrary to everything zk44 stands for.

Age Verification at Registration

Every player is required to confirm their age during registration and to submit valid identity documentation as part of the Know Your Customer (KYC) verification process. Acceptable documents include a Bangladesh National Identity Card (NID), passport, or driving licence. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending review, and any funds held in the account will be handled in accordance with our Terms & Conditions.

Protecting Young People

If you share a device or computer with younger family members, we strongly encourage you to:

• Always log out of your zk44 account when you are not actively using it;
• Never save your login credentials in a shared browser;
• Enable parental control software on shared devices (tools such as Net Nanny, Kaspersky Safe Kids, or Google Family Link can restrict access to gambling websites);
• Keep your zk44 username and password strictly confidential.

3. Deposit Limits

Deposit limits are one of the most effective responsible gaming tools available. By capping how much money you can add to your zk44 account in a given period, they create a firm financial boundary that protects you from impulsive or excessive gambling spend — regardless of how you feel in any given moment.

How to Set a Deposit Limit

Log in to your zk44 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Enter your desired limit amount in BDT (৳) and select the period. Click Save to confirm. The limit will be applied immediately for reductions. For increases, a 7-day cooling-off period applies to give you time to reconsider.

If you would like assistance setting a deposit limit, or if you wish to set a limit that is lower than the minimum configurable amount in your account panel, contact our support team at [email protected] — they can apply manual restrictions on your behalf.

4. Time-Out Feature

The time-out feature — sometimes called a "cool-off period" — allows you to temporarily suspend your zk44 account when you feel you need a break from gambling. Unlike self-exclusion, a time-out is designed for short-term pauses and does not carry the long-term consequences of a formal exclusion.

Available Time-Out Durations

• 24-Hour Time-Out: A one-day suspension. Ideal if you have had an emotionally charged session and want to step back before playing again;
• 7-Day Time-Out: A week-long break. Useful if you have been playing more frequently than you intended and want to reset your habits;
• 30-Day Time-Out: A one-month suspension. Appropriate when you want a meaningful break to reassess your relationship with gambling without committing to a long-term exclusion.

What Happens During a Time-Out

During your time-out period, your zk44 account is fully suspended for all play activity. You will not be able to place bets, access casino games, or make deposits. Any active bonuses will be paused and reinstated when the time-out expires. You retain the ability to contact customer support and to request a withdrawal of any available balance. All marketing communications are suppressed for the duration of the time-out.

5. Self-Exclusion

Self-exclusion is for players who recognise that their gambling has become a problem and who want a firm, enforceable barrier between themselves and the zk44 platform for an extended period. It is the strongest responsible gaming tool we offer, and we encourage any player who is concerned about their gambling behaviour to consider it without hesitation or embarrassment.

Self-Exclusion Periods

• 6 Months: The minimum self-exclusion period. Your account is closed and inaccessible for play;
• 1 Year: A 12-month exclusion for players who need a longer recovery window;
• 5 Years: For players who want an extended break with a defined end date;
• Permanent / Indefinite: A permanent exclusion with no automatic end date. Reinstatement requires a formal written request and a mandatory 7-day waiting period after the minimum exclusion period has elapsed.

What Happens During Self-Exclusion

Once self-exclusion is activated, your account is immediately closed for all gambling activity. zk44 will:

• Remove you from all promotional mailing lists and SMS marketing immediately;
• Prevent you from opening a new account under the same identity during the exclusion period;
• Return any available balance to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within 5 working days;
• Retain your account records for the legally required retention period in compliance with AML obligations.

How to Activate Self-Exclusion

You can request self-exclusion via one of the following methods:

• Account Settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the prompts;
• Email: Send a request to [email protected] with the subject line "Self-Exclusion Request — [Your Registered Name]". Include your account username and your preferred exclusion duration;
• Live Chat: Contact our support team via live chat and request immediate self-exclusion. Our agents are trained to process this request quickly and with full empathy.

6. Recognising Problem Gambling

Problem gambling develops gradually, and many people do not recognise it until it has already caused significant harm to their finances, relationships, and mental health. Awareness is the first step. The following signs may indicate that gambling is moving beyond entertainment and becoming a problem.

Warning Signs to Watch For

• Spending more money on gambling than you can comfortably afford to lose;
• Chasing losses — continuing to play or increasing your bets in an attempt to win back money you have already lost;
• Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce your play;
• Gambling to escape from stress, depression, loneliness, or other personal difficulties;
• Lying to family members, friends, or colleagues about how much time or money you spend gambling;
• Neglecting work, studies, family responsibilities, or personal health in favour of gambling;
• Borrowing money, selling possessions, or taking out loans to fund gambling activity;
• Making repeated unsuccessful attempts to cut back or stop gambling;
• Continuing to gamble even after experiencing serious negative consequences as a result of it.

If any of the above resonates with your own experience — or if someone close to you has raised concerns about your gambling — please take the self-assessment in Section 7 and consider reaching out to one of the support contacts listed in Section 8. Seeking help is a strength, not a weakness.

7. Self-Assessment

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — this assessment is for your own benefit and your answers are not recorded by zk44. If you answer "yes" to three or more questions, we encourage you to contact our support team or one of the external helplines listed in Section 8.

8. Support & Help Contacts

If you are concerned about your gambling, or that of someone close to you, the following contacts are available to you. All enquiries are treated with complete confidentiality and without judgement.

Additional Guidance Resources

The following international organisations publish freely accessible guidance materials on responsible gambling, problem gambling recovery, and supporting affected family members. Their resources are written in English and are applicable to players in Bangladesh:

• GamCare (gamcare.org.uk): Provides information, advice, and support for anyone affected by problem gambling;
• Gamblers Anonymous (gamblersanonymous.org): A fellowship of individuals who share their experience to help each other recover from gambling disorder;
• BeGambleAware (begambleaware.org): Free, confidential information, advice, and counselling services for gambling-related concerns;
• Gordon Moody Association: Residential treatment and therapeutic support for people with severe gambling addiction.